I just got back to London after weeks away - and offline - in the US. So don’t ask why I was trying to buy a bunch of stuff on Figleaves.com when I should be doing 5000 other more important things. Just don’t ask.
I shopped on the Figleaves US site, because I want my stuff delivered to the US. I put in a US delivery address, but on the payment screen, it wouldn’t let me enter UK credit card details. I thought this idiotic policy went out the window several years ago; I actually wrote an article about it for a magazine back in 1999, so I had hoped that eight years would be enough time for online retailers to come to their senses on this score.
The fun didn’t stop there. I could actually
choose to submit my order and then phone in my card details, which
seemed like the only work-around. I called the UK number listed. It’s
out of service. (I re-rang three times just to make sure.) The only US
numbers offered were toll-free ones, which you can’t dial from the UK.
So I dug out my headset and called via Skype. A girl with a thick Irish
accent answered, and informed me that they simply do not allow people
with UK credit cards to place orders for delivery in the US. UNLESS, of
course, I want my order to ship from the UK and take three times as
long to reach the US. Oh, and if I want to pay twice as much. No
thanks, but you just lost a hugely valuable order and a potentially
lucrative customer, Figleaves. Sit and spin, mofos. (In the end, Neiman Marcus got my business.)